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Voice Broadcast
You make one call - we deliver it to tens, hundreds or thousands
simultaneously

Quality Service - Competitive Rates
24 hour 7 day support


 
         The benefits are compelling:

              • Reduce your costs
              • Increase your efficiency
              • Service you dream about
              • Easy to use
              • Bureau service available
              • Feature packed
 

How it Works - for regular users we can have a User ID and password registered and ready to go within minutes. You then have online access to all our voice services to use when you want, as frequently as you want, from anywhere in the world. You are then free to record a voice message and deliver it to your list(s) of recipients - see below for more details on the features and functions. If you are an infrequent user our Bureau service might suit your better.

Bureau Service - our bureau service is for infrequent users or one-off voice broadcast campaigns. We'll help you record your message and all you do is send us your list of recipients - we'll take care of the rest. We'll test your message to make sure it sounds right, we'll release it when you want it to go and we'll report back to you with a full breakdown on your broadcast results. If you need to get your message out with a voice message this is the way to go - it doesn't get any easier.

Voice Broadcast - get your voice message out to tens, hundreds or thousands within minutes. Create a single voice message and we will deliver it for you simultaneously. Our web service is so simple to use - select your list of numbers, select your sound file and click submit. Yes that's it! Log on to the web site and send. Or if you don't have access to the web you can record your message from any telephone (including mobiles), select the list of phone numbers to deliver to and send. Of course it has all the bells and whistles like scheduling for future delivery, billing codes for cost centres, multiple message format for live answer or machine answer etc. As soon as a job has been completed reports are automatically delivered to your email address or fax number - you can also track the progress of jobs online as they are being delivered. Voice messaging has never been simpler. Quick, efficient, easy - we know you'll love it.

Call Transfer - let's say you want to give the recipients of your voice message the opportunity to connect back to you for more information or to make a booking or a payment. Using call transfer you can prompt your recipients to press a button on their telephone keypad and they are instantly connected to a phone number of your choice - perhaps your switchboard or a call centre or an Integrated Voice Response system. In this way you connect the receivers of your voice messages to booking facilities, payment centres or information areas. If you are sending your message to a large broadcast list we can stagger the delivery so that the call transfer function does not swamp your capacity to handle the incoming calls.

Data Collection - you may want to conduct telephone polling using our voice broadcast service or you may simply want the recipients of your voice broadcast to enter data in response to your message prompts. Our data collection function will capture the keypad responses to your questions and feed that information back to you virtually instantly. As soon as the job is complete you receive a spreadsheet from us identifying each recipients responses to your questions. Now that's true instant polling. Use if for surveys, collecting customer data, instant polling.

Text to Speech - let's get personal! The text to speech function will allow you to personalise every individual message in a broadcast. Using variable field inserts you can make each message unique to every recipient on your list. For example, call each person by their names - provide them with unique information about their accounts with you, give them specific dates, times and venues for meetings - the possibilities are endless. By setting up your text to speech templates you can harness the power of individual messages being sent in a single broadcast.

Automated Voice - let your computers talk to our computers directly and trigger broadcasts being sent to your various lists when you need it. Automated payment reminders, subscription renewals, alert messages, reminder messages - our XML interface enables your systems to speak with ours directly with no human intervention.

Currently used for:

Daily market commentary highlights
Buy/Sell market recommendations
Event promotions and reminders
Product communications and product recalls
Credit collections
Community alerts for emergency services
Entertainment and venue launches
Media and TV programming events
Retailer & Franchise communications
Celebrity endorsements
Sporting clubs & Associations member communications

The Benefits:

Release urgent information in an instant
Recognition of familiar voices as a powerful tool
Messages can be highly targeted and personalised
Convey emotion, urgency, importance
Free staff from making repetitive outbound calls
No investment in software or hardware required
Busy and unanswered calls are automatically retried
You only pay for messages that are actually delivered
Express or scheduled delivery options
No set up fees
Free online comprehensive reporting in real time
24 x 7 client support
 
 
 
 
 
 
 
 
 
 
 
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Tel: (08) 9418 5071 Fax: (08) 9467 0080 Firefly VoIP: 8317 2855 Email: info@ylink.com.au
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